Contributor: Wade Wyant
The morning I first realized an AI should challenge me (not assist and obey), I was sitting in my office staring at a polite, but useless answer ChatGPT had just given me. It agreed with me just like it always did, and that was the problem. I didn’t want a yes-man, or in this case, a yes-AI, who agreed with everything I said. AI needed to know when to have a backbone and not just be agreeable.
When Your AI Finally Pushes Back
Most people treat AI like Google with better manners. They think the objective is speed. Get the answer, keep moving, and feel efficient. However, the real power of AI, especially a custom AI built around your business, isn’t in having a machine nod its head and hand you what you already thought. The real power comes when it looks you in the eye and says: “Are you sure that’s the direction you want to go?”
That sentence is the beginning of transformation. Yet here’s the thing most members of the leadership team never understand: AI can only challenge you if it knows how you think, what you value, what you refuse to compromise, and where your blind spots are. Otherwise, it will challenge you in all the wrong places. Even worse, it won’t challenge you at all.
Creating a Bias in AI
This is where we start to encourage you to create a bias in AI for your preferences, for how you do business. We want AI to align its output, so it produces something that will work for you. I think it’s critical to talk about the ultimate AI push back, and that is when it is pushing its own narrative.
While working with AI, REDEGADES.AI has also had a chance to see how AI makes mistakes and how it is negatively affecting the world.
AI Hallucinates (Lies)
If we spend enough time with AI, there are problems we will likely encounter. The chief among these negative experiences is what many AI experts call hallucinations (a nice way to say AI made it up or is lying to you). The other major difficulty with AI is confirmation bias, or when AI tells you what you want to hear. In other words, it’s like that disingenuous friend who tells you how smart you are.
We Cannot Trust Computers to Tell the Truth
I’m confident you have experienced the frustrations of hallucinations. Part of the extreme frustration with hallucinations is that we have all become accustomed to a computer telling us the truth. In fact, the hallmark of technology is its ability to be precise, to solve math and science problems, and to find out details for us, such as the exact date when an event occurred.
With all those positive experiences of computers and technological devices being so trustworthy, it’s easy to understand why people trust them. Now enter the world of AI and LLMs (large language models), or as I like to call them, LGMs, large guessing models. This new world is powerful because we have given the computer an ability it has never had. The computer can now take all its strength to basically guess, and many times it is right. It’s right so many times that we call it AI, and we now rely on it for nearly everything.
How Do You Respond When AI Is Wrong?
Yet, what happens when it is wrong? Those of us who have worked with AI on a regular basis have all experienced times when AI did not tell the truth. Perhaps we had a long format, multi-prompt discussion with AI, and it gave us a very unusual answer. So, we started digging, and to our surprise it told us we said something we did not actually say. Maybe it told us there was something in a past email that was not there. That’s the type of hallucination most of us have personally experienced.
For many of us, this has become something we are becoming accustomed to and are working around. However, it is still jarring when it happens the first few times. We have this built in bias that, yes, humans do lie, but not machines. Yet, here we are.
The Challenge of Hallucinations
Hallucinations are an extreme challenge, a headache, that must be addressed in any AI implementation, especially a custom one like we are suggesting. Fortunately, custom AI is possible, and with it, you control the workflow and decrease the hallucinations. You simply add an additional process in the stream that you build so it will validate the answers that it provides. Validation means it will check AI’s sources and any company data and confirm where the answer came from.
There is a larger problem, and, of course, custom AI can solve it. I want to make you aware of it, so you can make sure this problem does not show up in your company or family.
When AI goes wrong (with all this power comes a huge downside), how will it affect you? What happens when AI goes sideways? (Sideways is a nice way to put some of the bizarre incidents with AI that we have read about recently.) Many of these stories seem like science fiction, especially the stories coming from the AI labs. For instance, in a recent experiment, AI cloned itself to another system when it believed it was being shut down.1 In another report, AI threatened to tell an engineer’s wife about his affair if he shut it down.2 Most remarkable is the 2025 story, which came out in 2026, about the man from Miami, Florida, who took his own life to be with his AI girlfriend.3
Chatbot Encourages Man to Commit Suicide
Before reading the rest of this article, I would encourage you to read the story by the Miami Herald title, “Lawsuit: Google Gemini coached man on failed Miami ‘mission,’ then suicide.”
If you read the story of the man from Miami, it will make you question humans in general. Of course, you should also be questioning AI, but I think that is the wrong take. Like any other technology, we will have to put safety and governance around the AI world. It will likely be one of our most difficult tasks as people, and I’m not sure if we will be able to pull if off. However, that is not my problem to solve, and it seems almost like science fiction. For now, I will deal with the human problem, the only thing I have a chance of changing.
What’s the Human Side of This AI Dilemma?
What’s the human side of this? It’s a man, a reasonable man by most accounts, with no prior history of mental illness, albeit, he was in a vulnerable place. Yet, he was in a situation that millions of Americans go through every year. What was different about his situation? A Gemini AI chatbot entered the picture, and within months, he was manipulated into taking his own life.
The Fragileness of the Human Psyche
There are so many lessons to be learned, and I wish I could talk about all of them. For now, I’m going to focus on one, the fragileness of the human psyche. However, we must focus our energy on accepting that this is a real problem, and it needs to be addressed.
Since AI does not have the reasoning ability of a human, there are many jobs AI should not and cannot take over just yet. On the flip side, we also need to accept that many times humans do not have the computational power of a computer. We sometimes think we can do everything better than a computer. For some tasks, people are much better at completing them, while others are a better fit for AI and computers.
At times, humans can be easily deceived by AI, but we typically figure it out. Sometimes we do not realize it quickly enough, and in the rare exception, like this story of the man from Miami, some people do not ever realize they are being deceived.
The Co-Existence of Humans and AI
It is impossible to imagine a world where business will be operating with no humans (for now). So, in this world where humans and AI will continue to co-exist in much deeper and more significant ways, please stop and think about the importance of how and where you need to protect yourself. I have some ideas. Before we go there, the more important point is that I want to slow you down, so you don’t runoff the cliff of all the dangers in AI. You need to take a minute to think about your guiderails for your interactions with AI.
The second point to this story is it does not have to be this way. We need to press hard on Google and other companies to do better with their internal controls of AI. Although we want the freedom to explore and discover with AI, companies also need to ensure some level of public safety. Think about it for just a minute. A computer killed a man on purpose in 2025 by encouraging him to cut his wrists.
Dangers of AI
Yet, no one is going to prison. There will be nothing to pay other than a fine and a lawsuit settlement. Until this point in history, the only thing that could intentionally kill a human was another human or a wild animal. We discount the wildlife because their reasoning is limited; basically, it’s just the rules of the jungle. Yet, AI should be different. However, AI’s reasoning can be even worse than a wild animal’s, and we are turning a blind eye to it. Yet, here is where I want to help by proposing a solution.
Custom AI Provides Safeguards for AI
There is a better way, and it is very simple. Your AI needs an overlay, a customization. With custom AI, AI has your bias, your values, and a guiderail to ensure this does not happen. This customization can protect your business and your family.
You must find a way to protect your people and your business from terrible information or decisions. I do not think this level of dysfunction (a man killing himself at the suggestion of AI) could find its way into your business. I suppose it is possible, but that is not my main concern. Rather, it’s the possibility of a staff member making a poor purchasing decision, firing a great employee, or believing your business is bad for them because AI wrongfully told them that.
Right now, do you think there is a chance that your staff is using AI to consider if they should stay at your business or go? Maybe they are using AI to compare your business to other businesses where they might be employed. I love that business owners are rushing into AI, and I think they should. However, I also think we need to take this moment when the evidence is right in front of us and say, “If we can’t stop the progression of AI, how do we protect ourselves from it?” The answer lies in custom AI, which is trained to think like you.
For more information on how custom AI can protect your business, contact us at chuck@redegades.com. We will show you how a customized solution can protect and grow your company.